SAFE TOGETHER – THE CLUB MED HYGIENE & SAFETY PROMISE

PHOTO: Club Med Safe Together Promise Logo

Are you are going to be visiting a Club Med resort soon?

Across their resorts in the Caribbean, Mexico and Florida, they have implemented health & hygiene protocols to ensure your total peace of mind during your stay with them.

To create their ‘Safe Together’ promise, they worked alongside government agencies, advisors and a committee of doctors and professors within the scientific community to implement measures to ensure the highest Hygiene and Safety standards to take care of you and your loved ones. Their teams both in and out of their Resorts are here to ensure your safety is their number one priority.

VIDEO: Club Med's Safe Together Promise and increased health and hygiene protocols explained

Staff wearing protective face coverings, while inside, preparing food, or cleaning
Staff wearing gloves in all food preparation and during cleaning protocols
Hand sanitizer available throughout the Resort
Deep cleaning reinforcement including sanitizing surfaces and equipment more frequently
Social distancing with floor markings
A limited number of guests and capacity with a maximum of 65% of resorts capacity
Guest’s temperature checks upon check-in and periodically during stay
Doctor or Nurse available 24/7 in the Resort

Measures Approved by Club Med’s Scientific Committee

An International Scientific Committee comprised of a specialized team of doctors and professors advises Club Med on health & hygiene protocols and validates the enhanced protocols, taking into account recommendations from worldwide health authorities and local regulations.

A Trained Team

– Safety protocols supported by on-going staff training

On-going training with daily/weekly briefings

Mandatory training on Hygiene Protocols & Emergency response plan

Systematic temperature taking at the beginning of each work shift

Our teams will wear a face protective mask when inside spaces, preparing food and as required by local regulations

Spacious Outdoor Areas

PHOTO: Aerial view of a Club Med Resort pool and waterfront area

– Low-density Resorts & open-air natural environment

Club Med Resorts are, on average, more than 50 acres, with bungalow-style, low-rise buildings (generally less than 3 floors)

Resorts are integrated into and respectful of the surrounding natural environment.

Resorts will operate with a capped capacity of 65% to enable social distancing and space

70 years of expertise

PHOTO: A couple enjoying one of the spacious beaches available with Club Med since 1950

– Experts since 1950

Club Med strength lays in its 70-year legacy and expertise in the hospitality industry. We are committed to bringing happiness, safety, consistency, and the distinctive Club Med Spirit to our guests!

Main "SAFE TOGETHER" Measure At A Glance

ILLUSTRATIONS: The new Safe Together Measures by Club Med Resorts

CRISTAL CERTIFICATION

LOGO: Cristal International Standards Logo

– Club Med processes will be Certified by Cristal

Certification Program by International Safety Audit Agency – Cristal, including new POSICheck COVID-19 Prevention Certification
All protocols have been adapted to meet or exceed local regulations and are subject to modification as regulations change

THE HIGHEST CLEANLINESS STANDARDS FOR THE ENTIRETY OF YOUR STAY

Airport Transfers

ILLUSTRATION: Airport Transfers are offered by Club Med Resorts

– Making sure you travel safely

Social distancing from the moment we pick you up at the airport
Vehicle capacities will be reduced to ensure the necessary social distancing, ensuring your privacy and safety
Hand sanitizers available in the vehicle
All Club Med providers and teams will sanitize vehicles after each trip

Front Desk

ILLUSTRATION: Club Med Staff will have additional safety measures in place like hand sanitizer and face coverings for all guest-facing staff members.

– Making sure we welcome you safely

Temperature check for guests on arrival
Plexiglass protection on all reception desk
Floor markings in front of reception desk
Expand Digital Services:
Easy check-in/check-out*
Self-service services available in My Club Med app (Spa bookings* & in-room requests)
Electronic payment

*Available at select resorts

Common Areas

ILLUSTRATION: Club Med Resorts guests enjoying entertainment while being socially distant.

– Making sure you enjoy the Resort safely

Wearing of protective face masks in accordance with local regulations
Reinforced cleaning measures and increased frequency of sanitization of common areas: halls, lobby, restrooms, corridors, etc.
Sanitizing with a dedicated product on all critical touchpoints
Dedicated measures for elevators (sanitization, signage etc.)

Guest Rooms

ILLUSTRATION: Club Med Resorts housekeeping staff will be doing additional cleaning measures to ensure your health and safety.

– Making sure you sleep safely

New process for linen cleaning, including systematic washing above 70°C / 160°F
Full sanitization of guestrooms after each departure
Masks and gloves provided to housekeeping and maintenance teams
During daily cleaning, a reinforced sanitization process will be carried out on major touchpoints

Restaurants & Bars

ILLUSTRATION: Club Med Resort restaurants and eating areas will have additional social distancing measures in place to ensure you have a safe and enjoyable vacation.

– Making sure you sip & savour safely

Reduced capacity in the restaurant, allowing for more distance in-between tables
Increase the range of opening hours to offer more dining flexibility
Expanded outdoor dining areas
Focus on single plated dishes and custom preparation, giving chefs more freedom to express their culinary creativity

Children’s Supervision*

ILLUSTRATION: Club Med children's club staff will ensure your kids get to have a memorable & safe vacation too.

– Taking care of your little ones

Children to be accompanied by one parent for drop-off and pick-up
Temperature checks of each child. No access to facilities if temperature exceeds 38°C / 100°F
Reinforced hand washing: every hour

*Kids clubs opening subject to locals regulations

Sports

ILLUSTRATION: Sports Equipment will be cleaned even more thoroughly after every use at Club Med Resorts.

– Making sure you can exercise safely

Sports* offered at reopening:

Land sports: tennis, golf, cardio training area, fitness centre
Water sports: kayaking, paddle boarding, water skiing, sailing
Trapeze
Outdoor yoga and fitness classes
Hygiene checklist adapted for each sport: cleaning frequency, capacity and set-up
Collective sporting events will be temporarily suspended to respect social distancing measures

*Activities may vary by resort. Collective Sports subjects to local regulations.

Pools*

ILLUSTRATION: Guest Enjoying Some Pool Time at Club Med Resorts

– Making sure you can tan safely

Verify water pH levels, twice a day
The spacing of beach and pool lounge chairs at 2 meters / 6 feet
Sanitization of floaties after each use (armbands, boards)

*Pool opening subjects to local regulation

SPA

– Making sure you can relax safely

Sanitization of cabins between each guest
Adapted treatment protocols (no facials, etc.)
Closure of hammam and sauna facilities
Social distancing maintained throughout the spa journey

Boutique

ILLUSTRATION: Guest enjoying one of the many fabulous spaces available at Club Med Resorts

– Making sure you can shop safely

Electronic payment only.
Plexiglass protection installed at checkout counters

Entertainment & Ambiance

– Making sure you can have fun safely

Programming based on smaller-scale events & leveraging Club Med’s generous outdoor spaces:

Live concert or DJ set
Acoustic music on the beach
Acrobatic show over the pool
Family movie night under stars

Meetings & Events

ILLUSTRATION: Staff at Club Med Resorts will be taking everyone's health and safety very seriously and have already built-in new safety measures for you and their staff.

– Making sure you can work safely

Deep Cleaning and sanitizing protocols in all the areas related to the group’s working sessions, incentives and meetings
Systematic mask wearing for the M&E team and Housekeeping and F&B teams working in these spaces
Measures are taken to ensure physical distancing and avoid the spread of contamination between participants

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The information contained herein is based upon recommendations currently available from various government agencies, advisors and other consultants. It is subject to change and modification at any time. Protocols may vary slightly in each resort due to local regulations and guidelines and will be updated as we learn more. As always, we recommend that all guests consult their own medical advisors and review governmental travel and health sites in order to take decisions about any personal precautions each guest may wish to take.